API Contacts and How to Order

Sales, Tech Support, Orders
Phone 8-5 M-F Central Time 800-942-0315 (U.S. & Canada) or 847-918-3510 Click here to email us
Credit Card Orders
We accept American Express, Discover, MasterCard, VISA See our Privacy Policy Call us at 800-942-0315 to place your credit card order or fax your order to 800-949-7502
Purchase Orders
To set up an account with us please download our terms and conditions and credit application Terms and Conditions Download Terms and Conditions Excel Credit Application Download Excel Credit Application or pdf Credit Application Download pdf Credit Application Use either the Excel spreadsheet or the pdf form. Please allow 7 to 14 days to process your credit application. Please urge your credit references to respond quickly. You may use your credit card until the application process is complete.	Email purchase orders to To make sure your purchase order gets through: pdf file attachments are preferred Convert spreadsheets or Word documents to pdf files Compressed files such as .zip or .rar are automatically discarded Files with macros are automatically discarded Strings of asterisks * may be flagged as spam Please include a relevant Subject in your email Purchase orders can be faxed to 800-949-7502 or 847-968-4891 Payment in full is due net 30 days from our invoice date Checks must be made out to Absolute Process Instruments** Mail remittance to Absolute Process Instruments Accounts Receivable 1220 American Way Libertyville, IL 60048
Purchasing TriScan Products
TriScan Authorized Dealer Rocky Ridge Dairy Consulting, LLC David A. Reid DVM Hazel Green, WI 53811 612-963-1457	TriScan Accessories Available From Premier Dairy Services Contact: Laurie Hughes 940 736-5844
Reselling Our Products
If you plan to resell our products there are two forms we need Open Illinois form CRT-61 Certificate of Resale Download Illinois form CRT-61 Certificate of Resale Resellers must fill out and send us the Illinois Certificate of Resale CRT-61. If you are a reseller outside of Illinois, this form is still required.	Your state resale tax certificate(s) must be provided if you are a reseller. Copies can be emailed to credit at api-usa.com or faxed to 800-949-7502.
Lead Times and Shipping
15 business days for most Cecomp products. 15 business days for Cecomp DPG2000 series products. Cecomp products are built to your specifications. Call factory to get the exact lead time for your order.	Normal shipment via UPS Ground Other shipping methods are available upon request Prices F.O.B. Factory, Libertyville, IL 60048 USA
Regulatory Compliance
SDS (MSDS) Proposition 65 NAFTA Certificate Conflict Minerals Reach Statement	Regulatory Compliance page
API Sales Partners & Distributors
Click here to find your API sales partner or Call 800-942-0315 for your local API distributor	API sales partners can assist you with your application, product selection, and can provide on-site assistance. Some specialize in certain industries or markets, and may stock popular models.
International Sales Partners
Canada Call Us - 800-942-0315	International Exporter Maida International Ltd. Locust Valley, New York Phone: 516-676-3079	Australia A.P.C.S. Pty. Ltd. Seven Hills NSW Australia 2147 Phone: +61 2 8825 9295